Frequently Asked Questions

TNT provides a number of transport services to customers around the world. Please refer to our Services page for more information.

For individual collections, you can book online with no registration required. For more frequent shipping, other shipping tools - such as registering for myTNT - maybe more suitable. Contact us if you need assistance choosing the right solution for your business.

Quotes can be obtained through our online booking tool. Or contact us and we'll be happy to help.

This depends on the service requested and the pick-up and delivery locations. Please check our transit times for further details.

No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools - such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.

Most parcels booked in the morning will be collected the same day. In some remote areas parcel bookings are required the day before to ensure collection the following day. Check Collection cut-off times here or Contact us for assistance.

If you don't know the destination postcode, please check with the receiver or contact us. Incorrect postcodes can cause transit delays and may incur unnecessary charges.

To change or cancel your booking, please contact us or call us on 13 11 50.

Our Transit Times provides information on all the destinations we can ship to from your location. When you book online or use our shipping tools, we will verify whether we can ship to the required destination.

Each country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myTNT may be useful if you import shipments frequently.

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? Feel free to contact us.

Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue. View our guide to calculating volumetric weight.

TNT provides a business-to-business package delivery service for business mail, documents and parcels. Certain dangerous goods and hazardous materials can be shipped under appropriate conditions.

The following is a list of items are restricted within the TNT network:

• - Hazardous or Dangerous goods
  
• - Livestock, Bloodstock and living Creatures
  
• - Precious metals, stones or jewellery, watches
  
• - Antiques and objects of art
  
• - Documents, money or valuable paper, certificates, passports
  
• - Architectural models and prototypes
  
• - Tobacco, Cigarettes and spirits
  
• - Fire arms and other weapons and ammunition
  
• - Perishable goods carried in a cargo space controlled by mechanical equipment
  
• - Second hand items and items not in original packaging
  
• - Household & Personal Items
  
• - Furniture (unless in flat packs)

See also Dangerous Goods for a lists of restricted items which we can handle for you. For more information feel free to contact us.

See Dangerous Goods for a list of items are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.

Please refer to the Global compliance section for more details on how to handle customs and find out more about export control. You can also visit the How to pack section for tips about how to pack your goods in the most efficient way.

We have a full range of TNT-branded packing materials available for purchase - from self-sealing plastic satchels to carton boxes and bottle packaging. See How to Pack for packaging options and tips. (Note: TNT accepts no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation).

Yes. TNT's packaging materials can be ordered through the Order Supplies contact form. For regular shipping or specific needs, please contact us.

All TNT shipments must be accompanied by a consignment note and package labels. All shipments that travel outside the European Union must also be accompanied by a commercial invoice. Both documents can be generated automatically when you book online or are using our shipping tools.

Shipments that travel outside the European Union must be accompanied by a commercial invoice. Some items are considered documents and may not require a commercial invoice.

A consignment note (also known as a bill of lading or airwaybill) is the central document accompanying your TNT shipment. It provides all necessary information to ensure fast and professional handling of your shipment, such as origin and destination address, account number and other important data. A consignment note will be generated automatically when you book online or are using our shipping tools.

Domestic shipments require a national consignment note, while international shipments require a specific international consignment note. Shipments that require special handling may use a specialized consignment note, regardless of the final destination. The appropriate consignment note will be generated automatically when you book online or are using our shipping tools.

No. When you book online or use our shipping tools, a consignment note will be generated for you.

Please login in here with your request to order.

Yes. If you do not have a printer, please contact us to request that the driver brings a consignment note. However, you will still need to provide a commercial invoice for any non-EU destinations.

View our Terms and Conditions here

Our standard liability for any loss, damage are outlined within our Terms and Conditions. Additional Extended Warranty can also be purchased. Simply select the insurance option when booking online or let customer service know when arranging your booking.

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on the Track and Trace page.

If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date.  

Yes. If you have received a "we missed you" card from our driver, please use the Re-delivery Service to reschedule delivery or arrange to pick up your pracel from our depot.

Your satisfaction is of utmost importance to us. Please contact us to submit a Complaint form.

No. Please do not bring your parcel to a TNT depot as we are unable to accept packages in this way. If your parcel was not collected on the specified date, please contact us.

You can check your shipment at any time using Track and Trace.

The 9-digit order number (consignment number) is located on the left side of the invoice, about 3cm below the customer number.

Prices are based on the weight, volume, service and destination of your shipment. Consignments may also attract surcharges for additional services.

We calculate both the actual physical weight and the volumetric weight of your shipment. The higher of the two determines the price. To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor. See Calculating Volumetric Weight for details.

Your satisfaction is of utmost importance to us. If you believe your consingment has been lost please contact us to submit a complaint form to initiate the process to locate your items.

Your satisfaction is of utmost importance. If your consignment has been damaged in transit, please contact us to assess your claim.

Please contact us regarding your claims through our contact form.

In order to allow your claim to be processed you must immediately contact us and send written notice of your claim within 14 days of the date that the cause of action giving rise to the claim arose (Notice Period).

We aim to make the use of our website as easy as possible. You may require Adobe® Reader® to view some of our downloads such as the TNT User Guide.

Please contact us to report any technical problems.

If your shipment has not been collected, please contact us.

You will find a list of all countries you are able to import shipments from plus all available service options here.