Need a pickup out of hours? Or special handling to guarantee safe delivery? Our special collection, delivery and handling services have got you covered. Additional fees apply.
Late collection
For collections outside our usual hours, on-demand collection service means your goods can start their journey whenever you're ready.
Saturday collection/delivery
For weekend service, we can collect on Friday and deliver on Saturday or collect on Saturday and deliver on Monday.
Remote area service
Nowhere is too far or too difficult to reach. We can deliver and collect in hard-to-reach and remote locations. Check for postcode details.
Priority handling
Choose prioritised handling from collection to delivery and your consignment will be clearly labelled with our priority sticker.
Additional handling
If you have shipments that are not suitable to be handled on our automated conveyor machinery or if they exceed our standard operational dimensions, we’ll manage with additional handling.
Multi-piece handling
If your consignment contains more than one item, we’ll handle them together as one shipment.
Special handling
If your cargo is an unusual size or shape, our team will ensure it’s handled as efficiently and safely as always, including:
- Non-stackable items. If your shipments require special handling and resources because they cannot be stacked or could cause injury. We will ship them with an additional fee to cover the additional handling costs.
- Classified and designated substances per IATA, ADR and other transport regulations
Resolved Wrong Address
If a destination address provided by the sender is incomplete or incorrect and TNT is subsequently not able to deliver the shipment, TNT will make every reasonable effort to find the correct address and deliver the shipment. An additional charge will be applied per shipment to cover the additional costs.
Address Correction
Bill to payer for each time delivery address is changed upon request.
Collection & Delivery at Warehouse/Terminal Premises
For any collection or delivery at warehouse/ terminal premises who charge out gate fee or administration fee, TNT will charge back the corresponding fee to customer on back-to-back basis.
Warehouse occupancy
Pick up and delivery is operated per TNT's arrangement. Should you request a reschedule which result with your shipment occupying TNT premises for an extended period, TNT will apply warehouse occupancy charge to you on daily basis.
