Menu

Frequently asked questions

TNT customers in the United States

I want to know if my current services are impacted.

Can I use TNT if I'm a US customer paying for the shipment?

No.  For shipments that will be paid by a US or Canada customer, please use FedEx

Will there be any immediate impact on my FedEx or TNT services?

If you are an existing FedEx account holder, you can continue to use your existing FedEx account for all your shipping needs. If you don’t have a FedEx account, click here. For shipments that will be paid by a TNT customer outside of the US and Canada, please use TNT customer service for these shipments.

 

Will FedEx reduce or change the services I get from TNT?

An integration of this size always comes with some changes, but great customer service will remain a priority. As you start shipping with FedEx, you will benefit from our broad portfolio of services. To find out more about FedEx services, please contact FedEx customer service.

Will cut-off times be affected?

Your cut-off times will be based on the FedEx Express service available in your area.   Pickups in the U.S. and Canada are done by FedEx Express couriers.

Can I call TNT customer service to send a shipment with FedEx? And vice versa?

TNT and FedEx shipping applications are not integrated. If your account is being transitioned to FedEx, please use FedEx shipping tools, including fedex.com to ship.

May I schedule a single pickup to collect both FedEx and TNT packages?

If your account has been transitioned, you can use FedEx to pick up  your FedEx shipments.

I'm a TNT customer — can I get supplies from FedEx and vice versa?

Please ask FedEx customer service or your courier for FedEx supplies.

May I use FedEx packaging to ship with TNT or TNT packaging to ship with FedEx?

Please use the packaging provided by FedEx for FedEx shipments or your own packaging.

How may I access the services of both companies?

No. For shipments that will be paid by a US customer, please use FedEx.

I am a TNT customer and have a TNT package I would like to ship, but the TNT facility that I usually take these TNT shipments to is closed. Where can these be dropped off?

Please contact TNT customer service by calling 1.800.558.5555 to make arrangements for pickup. 

How can I transfer my address book from myTNT.com to my account on fedex.com?

Please contact FedEx customer service for assistance.

I want to use new FedEx services.

Can I use my TNT account number to ship with FedEx?

No. You must use a FedEx account number when shipping with FedEx. To make TNT shipments, please call TNT customer service 1.800.558.5555.

I am a FedEx customer — how do I open an account with TNT?

Customers in the U.S. can no longer open an account with TNT.

I have questions about billing.

Will my payment terms and credit terms change?

FedEx shipments will be subject to FedEx payment and credit terms outlined in the FedEx Service Guide. For more information, please call FedEx customer service or visit fedex.com/serviceguide.

Will there be any changes to my current rates or Terms and Conditions?

Please contact customer service or your sales representative to check for any rate changes. The terms and conditions of the FedEx Service Guide will apply to all FedEx shipments.

Will FedEx and TNT provide separate invoices for their services?

Until your TNT account is deactivated, you will continue to receive separate invoices from FedEx and TNT. Effective June 1, 2017, TNT account holders in the U.S.  should only use FedEx services using their FedEx account and will receive invoices from FedEx.

How do I get set up with FedEx invoicing options like FedEx Billing Online?

Sign up for FedEx Billing Online to receive, review, pay and dispute invoices, all from one secure online location. FedEx Billing Online files must be imported into the tool before reports can be generated. 

I want to know more about your integration plans.

What is the timeline for integration and what is going to change?

Successful integrations take time.
Our combined FedEx and TNT team is focused on making the transition as smooth as possible. At the forefront of our planning is maintaining the quality of service we provide our customers today. You will benefit from a full portfolio of solutions in the future, and we will keep you updated as progress is made on our integration.

I want to know who to contact.

I’m working with both FedEx and TNT — do I need to retain the multi-supplier relationship I have at the moment?

If you are an existing FedEx customer, your courier and sales representative will remain the same. If you are a new FedEx customer, your courier and sales representative will be from FedEx.

I want to track a shipment.

May I track my FedEx and TNT shipments on one or both websites?

There are no immediate changes to the applications you use to track packages. FedEx shipments can be tracked at fedex.com, and TNT consignment tracking is available at tnt.com.

TNT e-solutions with TNT:

Website

Are there any technical requirements for using TNT's website?

We aim to make the use of our website as easy as possible. You may require Adobe® Reader® to view some of our downloads such as the TNT User Guide.

Which browsers are supported?

Our websites are optimised for IE 8, Safari 6, Firefox 33, Chrome 37 and all latest versions. The website provides a responsive design to ensure the best user experience on any type of devices such as smartphone or tablets.

Do I need a plug-in to visit TNT's website?

You will not need to download any plug-ins to access TNT's websites.

How can i stay informed about recent offers of TNT?

To keep up to date you can sign up for our newsletter which informs you about the latest news and offers every month. Or visit TNT News. (Only available on specific countries).

What are cookies?

Cookies store user-related information captured on your computer and are retrieved by our web server the next time you visit our site. This way we can better adapt content to suit your needs and provide you with maximum ease of use. Of course, you have the opportunity at any time to refuse the use of cookies in your browser.

Need further assistance?

Please contact TNT customer service by calling 1.800.558.5555 or complete our customer support online form